FAQ

Do you have a question? We are here for you! Here are some of the most frequently asked questions you may have before or after placing an order.


· If I order something today, will I receive it tomorrow?
We ship everything that is ordered before 3 pm on the same day. Due to the current pressure on the postal companies, your package may not arrive the next day and it may take a few days longer to receive it.

· How can I track my order?
When your order has left our warehouse, you will receive an automatic e-mail from the postal company, where you can track the package.

· I have several gifts in my shopping cart that I want to have individually wrapped, is that possible?
No, if you want to have multiple gifts wrapped separately, we recommend you to place separate orders. All gifts in one shopping cart are packed as 1 gift. Gift wraps mostly fit a maximum of 3 or 4 products, depending on the product.

· I want to order multiple personalized products, is that possible in 1 order?
No, we recommend that you place a new order for each personalized product.

· When do I not have to pay shipping costs?
For orders above €30, you pay no shipping costs within the Netherlands, free shipping to Belgium is from €60. For Germany, you have free shipping from €70 and to France from €100.

· I have received my order, but not the correct products. What should I do?
Please send an e-mail to [email protected] with your order details.

· Do all hand soaps have the same scent?
Yes, every hand soap from The Gift Label has the same scent, only the design is different. Our hand care smells like kumquat & bourbon vanilla. This includes hand soap, hand cream, hand lotion ultra-rich, and hand cream tube. *High Summer collection not included.

· Which products smell like mandarin musk?
Most of our body care products smell of mandarin musk. This includes body wash, body lotion, body foam, body cream, and body salt scrub. *High Summer collection not included.

· Do all products from the baby line have the same scent?
Yes, all baby products have the same scent. The scent is a combination of roses, lilacs, and sandalwood. Only the print and the label is different.

· Do candles and home sprays have different scents?
Yes, the available scents are listed under the product. First, choose a fragrance before adding the product to your shopping cart.

· What’s in the We’ve got your back box?
This is a box of 8 different products with a value of €100 for only €49,99. You get 5 postcards for free. The products in the box are a surprise.

· I have a greeting card in my shopping cart, where do I add the message for the card?
Have you found a greeting card you like? First click on the card, this opens the page where you can enter a text. Before you put the greeting card in your shopping cart, there is a bar that says: “Write your message to put on the card here”.

· The order is a gift, is the invoice in the shipping box?
No, the invoice is not in the shipping box. You will receive a digital invoice from us at the e-mail address that you provided with the order.

· I think the dispenser is not working, am I doing something wrong?
Note: you must first press the dispenser slightly and then turn it. This will release the dispenser from the lock.


Is your question not on the list? Please contact our customer service via [email protected]. You will receive an answer as soon as possible!

Keep the giving going!
With love, The Gift Label

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