FAQ

Do you have a question? We are here for you! Here are some of the most frequently asked questions you may have before or after placing an order.

· If I order through the B2B shop, how long does it take for my order to arrive?
It should take 2-3 business days for the Netherlands and 2-5 business days for abroad.

How can I track my order?
After the shipment has left our warehouse, you will receive an automatic email from us, where you can track the package.

· I have received my order, but something is wrong (damaged/missing products/products not delivered). What should I do?
Please send an email to info@thegiftlabel.com stating the order details. In the case of fracture, it is important to include an image that supports the fracture.

· On the B2B shop I can order certain products per one piece, is that correct?
All products are pre-packed. This means that, for example, the hand soaps are always delivered per 4 pieces and the body mists per 8 pieces. It should therefore not be possible to order a product per one piece. If this is the case, we would like to ask you to send an email to info@thegiftlabel.com stating the article number.

· I want to change my delivery and/or billing address in the B2B shop, is this possible?
Yes, that's possible! In your B2B account, you can adjust all data yourself under the heading “address book” before finalizing the order. You can also add your invoice email address to your account under 'account information'.

· I am looking for images for my website / social channels, where can I find them?

To make it as easy and clear as possible, we have saved all images on www.thegiftlabel.com/media-tgl. On this website, you can find and download all products by category/season. Are you missing a specific image? Mail to info@thegiftlabel.com stating the article number.

· Do all hand soaps have the same scent?
Yes, the hand soap from The Gift Label comes in one scent, only the design is different. Our hand care smells like kumquat & bourbon vanilla. This includes hand soap, hand lotion ultra-rich, and hand cream tube. *Special collections like High Summer and High Winter not included. The scent is always stated on the product page!

· Which products smell like mandarin musk?
Most of our body care products smell of mandarin musk. This includes body wash, body lotion, body foam, body cream, and body salt scrub. *Special collections like High Summer and High Winter not included. The scent is always stated on the product page!

· Do all products from the baby line have the same scent?
Yes, all baby products have the same scent. The scent is a combination of roses, lilacs, and sandalwood. Only the design and the label are different. We are developing a new baby collection!

· Do candles from the main collection have different scents?
Yes, the available scents are listed under the product. For big candles, this is jasmine vanilla and fresh cotton. First, choose a fragrance before adding the product to your shopping cart. The new small candle tins only have the scent jasmine vanilla. Our home spray and reed diffuser comes in one new scent: pomelo & black pepper. *Special collections can have different home fragrances scents. The scent is always stated on the product page!

Is your question not on the list? Please contact our customer service via info@thegiftlabel.com . You will receive an answer as soon as possible! Our customer service is available from Monday – Friday from 9:00 – 5:30 pm (CET, CEST time zone)

Keep on giving!
With love, The Gift Label