Return policy

If for any reason you are not satisfied with your gathered item, you are always entitled to return or exchange your items within 14 days from the time of delivery. When you want to return or exchange your gathered item(s) to The Gift Label, please send us an email at info@thegiftlabel.com and include your order and payment confirmations.

You can download the return form here. Please note, the shipping costs for returns or exchanges are on your own expense. Please ensure the item you return will be handled with care. We are not responsible for any damages that happen during the return shipment or for the loss of your item during shipment. We recommend using a postal service that insures the value of your returned products or gives you a proof of posting. Damaged items will not be accepted. The item must be returned undamaged. Once we receive your return, all goods will be inspected. Once the item has been accepted we will refund to you bank account within 14 days.